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Frequently Asked Carpet Cleaning Questions
Q: Can a "carpet wicking" problem be solved?

A: Yes. The easy way is to temporarily hide the problem as dry cleaning does. That is to lightly clean the top face fibers, and then rely on rapid drying time so that the moisture from the cleaning does not activate the contaminants left just below the visual surface.

Unfortunately, this builds up a problem over successive cleanings, as the bottom portion of carpet fibers become loaded up with not only the original contaminants, but the general dirt and grime from normal use.

Another slightly more effective way to deal with a wicking problem is used by steam cleaners (bless their hearts) who would just take more time and work harder to clean deeper into the spot and then extract as much moisture as possible afterwards. Both of these methods do not solve the problem and leave most of the contaminant still in the carpet backing and pad, often reappearing in days or weeks.

Today, we have a new process called sub-surface extraction, made possible with a revolutionary, new tool called the Water Claw. The Water Claw safely flushes contaminants out of the carpet backing and pad from the surface, without detaching or puncturing the carpet or pad. It eliminates the spot forever and makes your home a healthier environment.

Q: Do you clean for people who don't suffer from dust mite allergens?
A: Yes we do. Many people who use our service don't suffer from allergens but are chemically sensitive.They like the idea that we use cleaning solutions that have been classified by the EPA as a food product. If you are concerned for the health of your family, then give us a try. We take all the risk with our money back guarantee.

Q: How long does it take to clean the average house?
A: The average house takes about 3 to 4 hours to clean depending on how soiled the carpet is, stains, and the amount of furniture being moved.

Q: Why do some companies charge very low prices?
A: Some companies quote the starting price.
Our prices are based on how soiled the carpets are, how many stains are on the carpets and the type of stains. The dirtier the carpet, the more we charge.

Before hiring any carpet cleaning company, make sure you ask if there are any hidden charges of any kind. Example: Are there extra charges for pre-spraying high traffic areas, spot removal, moving furniture.

Q: Do you guarantee your work?

A: Yes, Our guarantees are spelled out on the Home Page. We provide a money back guarantee. Most companies offer"satisfaction guarantee," which doesn't mean much to the consumer. If you believe in your service, you should be able to stand behind it.

Q: Why do some spots return even after a professional cleaning?

A: If contaminants have absorbed into the carpet backing or the pad, spots can resurface overtime by wicking or migrating up through the carpet fibers, especially when the spot is moistened.

Q: After carpet cleaning, is carpet protection really worth the cost?

A: Yes, if you regularly maintain your carpets by vacuuming, etc., or if they have light to moderate soiling over a one-year period. No, if you do not maintain your carpets or they become heavily soiled in the same one year period, in this case, more frequent cleanings (steam) would be a better value.

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